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FAQs

General Information

so, What is Watchipals?

Watchipals is a Smartwatch with mobile phone features which was created by parents for parents and designed specifically with kids in mind. With no internet access, a custom designed parental control App, accurate location tracking and many great safety features.
The Watchipals smart watch works in a similar way to a mobile phone - it takes a 4G Nano SIM card for connectivity and it allow children and parents to stay connected at all times.
Watchipals smartwatch works with its app which allows parents to stay in control and ensure their child safety and limit access by strangers.

How does it work?

Just like your mobile phone, the Watchipals smartwatch takes a 4G Nano SIM and keeps your Watchipals watch connected even outside of Wifi reach.
You'll be able to contact your kid's Watchipals via Voice calling / Video Calling / Messaging or group chat as well as using the GPS tracker to find your child location at anytime.
All that, without compromising on safety - Parents can set up specific numbers to be allowed to contact/be contacted by their kid's Watchipals watch, set up specific hours when the watch can be used, set up alarm reminders, timetables and many more exciting features.

Watchipals can do everything from one device, whereas other smartwatches may require the same brand cell phone or constant Wi-Fi to access features like phone calls, text messages, and location tracking.

Why Choose Watchipals?

Let aside the fact that Watchipals is a fun and beloved gift for the kids also provides great Peace of mind for parents, Watchipals smart watches are designed with strong emphasis on child safety and functionality both for parents and kids.

Watchipals watches are made with the highest quality latest technology to suit today's standards and expectations for smooth & responsive user experience.
Watchipals watches are 100% Network unlocked and supporting high speed 4G Networks, it means that you are free to choose the best Telcom company that suits your needs and has a great coverage in your area and the right deal for you. No lock in contracts, no commitments and no tricks.

What are the updates in the new Watchipals model?

The New Watchipals model is equipped with the latest updates and 2021 GPS Chipset for maximum performance and accuracy in location tracking.
IPS Screen Panel - Highest quality screen in the market, providing a great user experience.
800mAh BIG capacity battery - We’ve worked hard to address battery life and have successfully doubled standby time. *individual battery life will vary based on network signal, personal usage, configuration & cellular network.

DOES Watchipals Watch CONNECT TO MY PHONE THROUGH BLUETOOTH LIKE OTHER ADULT SMART WATCH BRANDS?

No, the Watchipals Watch is a standalone smartwatch with it's own cellular service, so it does not need to connect to your cell phone. It does not require an outside Bluetooth connection as it takes it's own SIM card which allows it to make phone calls, use data features, video calling & messaging.

Which Mobile network service providers works with Watchipals in Australia and New Zealand ?

The short answer is All of them. Watchipals Smartwatch will pick up the network settings automatically from any provider in Australia and New Zealand and in case needed you can also add another provider settings manually. You can choose to use a SIM card from any network provider that suits you.

Australia - Optus, Telstra, Vodafone, TPG, Amaysim, iPrimus, ALDI, Belong, Coles Mobile, Woolworths Mobile, Lyca, Dodo and more.
New Zealand - Spark, Vodafone, 2Degrees, Skinny mobile, Blue Sky, Slignshot and more..

is the watchipals app works on android / iOS devices and is it free to download & use ?

Absolutely ! The Watchipals tracker app is available for FREE and works both on Android and iOS Devices.

Safety - Who can track/call the watch and be contacted by the watch

Watchipals was developed with Safety first in mind.
Only parents can access/give access to the app and track the watch, use the remote monitoring features and change configurations.
So with safety function switched on, Kids will only be able to contact / be contacted by the list of Approved Contacts - configured by the parents.

Can I monitor more than one kid through the app

Of course! you can add and monitor multiple Watchipals Watches from the app and view the location of all of them, start group chat and more...

Is watchipals smartwatch made of safe materials ?

Watchipals Smartwatch meets all the strict standards and safety requirements.
The watch case is made of very durable plastic and the strap is made of non-toxic silicone.

KID & PARENT-APPROVED FEATURES

WHAT ARE THE FEATURES KIDS WILL LIKE?

Watchipals video calling is one of kids favourite feature! it allows them to connect with friends and family anytime, anywhere.
Use the Activity Tracker to make exercising fun and encouraging.
Kids love using the Watchipals HD camera to share Selfies and Snapshots with loved ones through the chat feature where they can also send voice messages in individual and family group chats. Watchipals offers many more fun features that kids love such as Flashlight, Math games, Switchable wallpapers, and Swappable Straps to make their Watchipals their very own.

WHAT ARE THE FEATURES PARENTS AND GUARDIANS WILL LIKE?

You'll love being able to connect to your child when you are apart plus all the parental controls the Watchipals has to offer. Watchipals helps give children the independence they crave and you the control you want. Having your child a phone call, video call, text, or voice message away makes connecting easier than ever. Our GPS Tracker and History Route features allow parents to always know where their child is and to make sure they are safe. Our Reminders feature helps teach kids great habits early on. Plus, Do Not Disturb Mode helps improve your child's focus and limits distractions during class hours to set them up for success!

WHAT FEATURES KEEP KIDS SAFE?

The Watchipals Smartwatch allows Parents to approve specific watch contacts so you know exactly who is calling or messaging the watch, With the ability to block any unknown numbers from contacting the watch directly, GPS location tracking with history route options, SOS emergency contacts, Do not disturb mode, get important alerts regarding the watch activity, Remote monitoring and more.

GPS Location Tracking

HOW DOES THE WATCHIPALS LOCATION TRACKING WORKS?

Watchipals uses 3 different technologies and will automatically choose the best signal for the most accurate location.

Your Watchipals does not need to be on Wi-Fi to track and will work in 3 steps to offer the most precise location: GPS, LBS and Wi-Fi.

While connected to Wi-Fi - The watch will locate using Wi-Fi network, If the watch cannot locate using the Wi-Fi network or the Wi-Fi signal is weak, it will locate a GPS signal with a location accuracy between 10-150 metres.
In GPS mode, while the accuracy is higher, its required that the watch will have a SIM card with data and good signal.

If a Wi-Fi or GPS signal is not available, the watch will locate based on the nearest cell tower signal and use the cellular tower location to provide location (LBS). The locating accuracy in this mode is depending on how far the cellular tower is from your Watchipals. Watchipals will mainly use Wi-Fi and GPS to track and will rarely use cellular towers. However, some of our customers who live in rural locations do rely on cellular towers as they do not have access to strong Wi-Fi or GPS signals.

WHAT IS THE LOCATING ACCURACY OF Watchipals?

The locating accuracy of Watchipals is significantly better than other alternatives as the watch is equipped with the most advanced and up-to date hardware & software and support high speed 4G networks.

The watch will automatically choose the strongest signal to give you the most accurate location. We have optimized the locator algorithm to be more precise for outdoor positioning via GPS. with good reception and under good conditions the GPS location accuracy can be between between 10-150metres.

How does the Watchipals GEO FENCE ( Safe zones ) works?

Watchipals smartwatch allow parents to set up Safe zones, for example - school,home,friends house and so on... so in case that the child is leaving the pre-defined safe zone - parents will receive notification and current location of the watch.

Messaging & Contacts

HOW DO I CONTACT THE WATCH? IS IT THROUGH MY PHONE PROVIDER OR DO I HAVE TO DOWNLOAD AN APP?

Parents and pre-approved contacts can contact the watch directly through the free Watchipals Setracker App which is available to download at the Google Play and Apple Store. For Voice calling - the Watchipals watch can make and receive calls just like a mobile phone and it doesn't require the App.

Please note that the watch can only call to and be called by numbers which are approved by parents ( saved contacts ).
calls to/from strangers will be blocked as long as the safety feature isn't disabled by the parent.

WHO CAN MESSAGE THE WATCH?

Only contacts who has been approved by the Parent can message the watch directly through the Watchipals Setracker app.
You will receive a notification for any add requests to the watch to approve or deny so you always stay in control.

CAN I SET UP A GROUP CHAT WITH OUR ENTIRE FAMILY IF WE ONLY HAVE ONE Watchipals WATCH?

Yes! You can set up a group chat with your entire family & other Watchipals watches. You can now create a group chat between all family members / approved users and 1 or more Watchipals watches so you can always stay in touch in the most entertaining way!

WILL MY CHILD BE ABLE TO SEE ANY TEXT MESSAGES I SEND WHEN IT IS IN DND (DO NOT DISTURB) MODE?

When in Do Not Disturb mode, messages that are sent cannot be seen as the watch is shut off from any alerts or notifications. During DND mode, only the screen remains on to show the time to limit distractions. However, the watch can still be tracked by the Parent/Admin during DND and any messages sent will come through as soon as the DND mode time limit is up. so your child will be able to see them after DND mode is off.

CAN Watchipals CALL INTERNATIONAL NUMBERS?

Yes, Watchipals can communicate with international/overseas numbers if your plan allows that. You will need to set up the contacts through the free Watchipals Setracker app with all applicable dialing details which can be provided by your local carrier.

PHOTOS & VIDEOS

Can the watch send & receive photos?

Yes, the Watchipals smartwatch allows for 2-way photo sharing to be sent from watch-to-watch or watch-to-App. Parents / approved app users can also send photos to the watch.

Hows the camera quality?

Watchipals smartwatch is equipped with an HD front camera to allow smooth experience during video calls and photo capturing.

Is watchipals Video calling function smooth?

Yes, we enhanced our video calling and optimized our service in Australia&New Zealand to make image transmission faster and smoother. Our Partners Engineering team works 24/7 to ensure that any bugs or issues are fixed immediately.

Need assistance setting up your Watchipals? Feel free to contact us or get a Digital copy of Watchipals User Manual: CLICK HERE

Click Here For Troubleshooting Information Instructions

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