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Shipping

SHIPPING METHODS

Watchipals offers free shipping all over Australia and New Zealand.

All orders are shipped via Australia Post from Melbourne, Victoria.

Express delivery is available at an additional charge.

--Dear Customers--

Due to the current situation we're experiencing delays with Australia Post and logistics partners, all teams are doing the best efforts to arrange deliveries as quickly as possible, our shipments rely on the couriers services ( Australia post ) and during this month slight delays are expected and announced. Thank you for your patience and understanding, Watchipals team. 

SHIPPING TIME 

( Business days )

 

Australia Post 

Australia Post Express Shipping

Australia

5-9 Days

1-3 Days

 

 

Australia Post  

Australia Post EMS Express

New Zealand

8-15 Days

5-10 Days

 

 

 

 

 

Please carefully review your shipping information before placing your order. Pricing and delivery times for Expedited Shipping is available to see and choose when check out. 

 

PROCESSING TIMES & ORDER TRACKING

 

 

Our order processing times is 1-3 working days. and during holiday season and months of October to December its 2-5 working days.

Once your order has been shipped out - we will send you an email with the order tracking information.

Your business is important to us, and we make every effort to process your order as quickly as we can.

 

PRE ORDERS

Current round of Pre-Orders will start processing by 4th November 2021 or earlier, so for items which are currently on Pre-order, orders will be processed by Early November and shipping times as detailed above will then apply as usual. 

September's Pre order batch ( orders placed on or before 28 September ) will be processed by 29 September as scheduled.

Early October's Pre order batch will be processed by end of October as scheduled.  

We value our customer's trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order. You may be contacted to verify your order information. Your order will start processing the same day your order information is verified.

 

 

 

RETURN FOR REFUND

We know you are going to LOVE Watchipals!

However, If you are not satisfied with the product nor simply changed your mind, you can contact us directly for return and refund within 15 days of receiving. In these cases return shipping costs are at buyer responsibility. 

Pre-authorization is required before sending any unit for a refund. All return products must be in brand-new condition, unused, with complete accessories, original packaging, including the retail box, manuals, cables, and other original items. If the product is damaged or shows signs of use, this policy does not apply.Returns for refund are subject to 15% restocking fee. all refunds are subject to one-time shipping fee of $10 which will be deducted from the refund amount.

upon inspection of the returned parcel - we will process your refund to your original payment method, it normally takes 2-7 business days for the refund to appear in your account.

To start a return - simply contact us directly at support@watchipals.com indicating your order number and the reason for the return, Please follow the return instructions which will be sent to you. 

 

 

Cancellations - If you need to cancel your order, please contact us within 6 hours of placing your order.all refunds afterwards incurs 15% handling and surcharge fee include payment processor fees (Afterpay, Zip-pay, PayPal etc).

RETURN FOR REPLACEMENT

If the product has quality issues which are covered by warranty and within our quality guarantee period, you can contact us directly for repair or exchange. Defective Products must be sent to Watchipals to obtain repair or exchange service. Watchipals is not responsible for transportation costs to its designated location or return shipping of replacement to the customer.


Pre-authorization is required before sending any unit in for warranty service. Products must be returned in either the original carton box and shipping material or packaging that affords an equal degree of protection.

To Process a replacement request contact us directly at support@watchipals.com. Please follow the instructions sent to you on how to ship the watch back to us for a replacement, repair or servicing.

Once we confirm and finish the inspection. We’ll either repair or send a new replacement to you.

Parts and labor - replacement parts and units may be new or recertified at Watchipals option and sole discretion.

Warranty is only valid with purchase from authorized retailers and directly through our website (www.watchipals.com)

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